Hotel Front Desk Resume Examples

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Professional Resume Samples for a Hotel Front Desk

View resume samples for jobs in the hospitality industry

Hotel Front Desk Resume Tips and Ideas

Hotel front desk receptionists, also sometimes called hotel front desk clerks or concierges, are the face of the hotel staff for visiting guests. As such, the required qualifications for this job always include excellent customer service abilities. In addition, the ability to multitask, accurately handle money, coordinate with a diverse team, and handle data entry and record-keeping tasks are essential.

When applying for jobs as a hotel front desk receptionist, it is important that you include both a professional resume and cover letter. Both should be customized to the exact job you are applying for, mentioning all of the required and preferred qualifications listed in the job advertisement if you hold them.

In addition, try to be sure your resume and cover letter for a hotel front desk job tell a career story that position the opportunity as the next logical step in your career journey. For example, use your work history to demonstrate only the most relevant acquired skills and your cover letter to demonstrate your interest in taking this next step in your career.

Read on to learn more about how long your hotel desk hospitality resume should be along with the right vocabulary to use to make sure your application materials get noticed by the hiring manager.

Top Tips

Format
  • Chronological: The right choice if you already have experience in the hospitality industry
  • Combination: Use this format if your recent work history is in another field
Design
  • Minimal design elements to convey a professional look
Photo

Not recommended

Sections

    Required:

  • Contact information
  • Education
  • Summary of skills
  • Work history

    Optional:

  • Resume objective
  • Honors and awards
  • Volunteer experience
Resume Length

1-2 pages is typical. 3 pages is only appropriate if you plan to apply to a high-end concierge or hotel desk manager position where substantially more experience is required.

Format

The right format for a job in hospitality as a front desk clerk depends on your individual experience. The two best choices are chronological and combination style resumes. Below you can learn which style is right for you.

Chronological format: If your last few work experiences were in the hospitality industry, then using a format that highlights your work history with detailed lists of responsibilities for each role is ideal. This will allow you to get an edge over the competition by showing the hiring manager that you are very experienced, have a strong sense of what the position will entail, and offer the potential employer a “known” quantity.

Combination format: On the other hand, if your work history is in another sector, such as retail or phone sales, then you will want to put the emphasis on the transferable skills best for a hotel front desk job. You will do this by including a summary of skills at the top of your resume. Read on to learn more about how to effectively include skills on your resume.

Design

Overdoing it with design is a common mistake. While certain design elements are appropriate for a hotel desk receptionist job, going overboard runs the risk of making you look unprofessional.

Each element of design that you choose should add to the readability of your finished resume. For example, using bold text, simple boxes, and light shading, you can create different sections that can make it easier to “skim” your hotel desk resume.

Not sure where to start with design? Be sure to use a professionally designed resume template to take the guesswork out of this critical aspect of a competitive resume.

Photo

Despite common practice in countries outside of the United States, a photograph is generally not recommended in the U.S. It can be perceived as unprofessional, or worse, may land your resume in the trash pile on the first round of reviews as large corporations, concerned with discrimination lawsuits, sometimes avoid resumes with photographs all together.

Sections of a Resume

Required sections for your hotel front desk resume include:

  • Contact information
  • Education
  • Summary of skills (if you are using a combination format)
  • Work history

In addition, as long as they offer you a chance to list skills or qualifications relevant to the job you are applying for, you may also decide to include:

  • Resume objective
  • Honors and awards
  • Volunteer experience

For example, if one of your volunteer experiences was to work as an Intake Coordinator at a summer camp, then it may be worth adding to your resume if you otherwise lack direct experience in the hospitality industry. This role probably included similar duties to those that you will perform as in a hotel front desk job.

Resume Length

Your hotel front desk resume should probably be between 1-2 pages in length. Use standard letter size pages, and easy to read fronts between 11-13 in size. It you are applying for a concierge or front desk manager position, which are more advanced, then you likely have more experience to showcase. In some cases, your resume would reach 3 pages.

The most important factor that should determine the length of your resume should be including the most relevant experiences and skills to the job at hand.

Hotel Front Desk Resume Section Headings

Each section of your resume needs to showcase the personal qualities, skills, and qualifications that you have to excel in the exact position you are applying for. Read the job ad carefully to determine which of those talents are most important to the employer where you are applying and customize your resume to showcase those near the top of each section in your resume.

Objective

Your resume objective, should you decide to include one, is an opportunity to show your outstanding fit for a hotel front desk job. It should briefly introduce you and showcase what you can bring to the hotel staff that makes you stand out above other candidates. Read the job ad closely to find out the key priorities of the hotel which should make up the focus of your hotel front desk resume objective.

Skills

It can be helpful to include a summary of skills for a hotel front desk resume. This section should go before your work history and below your resume objective. Make sure the list is built using strong action verbs and keywords from our hotel front desk vocabulary list provided below.

Work experience

It is important that you customize your work history section to emphasize the specific skill set listed in the required and preferred qualifications of the job advertisement. Note that the responsibilities of a hotel front desk job can vary from one establishment to another. Your goal should be to match past work history to the expectations of the job you are applying for, as long as you can do so honestly.

Hotel Front Desk Resume Vocabulary & Writing Tips

Use resume power words to fill out your hospitality resume. These include vocabulary that is specific to the hospitality industry. Where possible, mirror the language used in the job ad itself. In addition, take a look at our vocab lists below so that you can use the best action verbs for a front desk receptionist at a hotel.

Words to Use

  • Reservation system
  • Handle complaints
  • Cashier
  • Record keeping
  • Customer service
  • Telephone etiquette
  • Visitors
  • Guests
  • Check-in
  • Check-out
  • Amenities
  • Premises
  • Communication
  • Collect payments
  • Data entry
  • Hospitality

Action Verbs

  • Assist
  • Coordinate
  • Organize
  • Maintain
  • Answer
  • Recommend
  • File
  • Perform
  • Collect
  • Listen
  • Monitor
  • Upsell
  • Record
  • Respond
  • Resolve
  • Promote

Resume Samples

1. Inexperienced candidate seeking a hospitality hotel front desk position.

Resume objective statement:

Enthusiastic candidate with a zeal for the hospitality industry seeking to bring outstanding customer service to the Quiet Inn front desk team. As an experienced server and hostess in the restaurant industry, I understand the value of building strong relationships with guests to cultivate a loyal clientele who will faithfully bring their business back year after year.

USE OUR RESUME BUILDER
  • High SchoolDiploma
  • 2 yearsof experience as a restaurant server
  • 1 yearof experience as a hostess in a restaurant

2. Experienced candidate seeking a front desk manager position.

Resume objective statement:

Experienced front desk receptionist with an Associate Degree in Hotel and Restaurant Management seeks to contribute to the Holiday Inn at Brentwood team in the position of Front Desk Manager. My goal is to provide the front desk staff with effective leadership, motivation, and clear direction to ensure smooth operations and outstanding guest services.

Sample summary of skills section:

  • Proven leadership abilities in a fast-paced customer service oriented environment
  • Coordinated with a diverse team of restaurant staff to ensure consistent quality and high levels of guest satisfaction
  • Experienced with hotel check-in and check-out protocols and record keeping
  • Associate Degree in Hotel and Restaurant Management with a strong drive to exceed expectations
  • Ability to prioritize and delegate according to team member strengths
build your PROFESSIONAL RESUME
  • Associate Degreein Hotel and Restaurant Management
  • 2 yearsof experience as a front desk clerk
  • 1 yearof experience as Assistant Manager at a restaurant
  • 3 yearsof experience in retail as a Cashier