Customer Service Cover Letter Example
Show off your skills with an expertly prepared Customer Service cover letter that gets results. View our cover letter example below and writing guidelines to get a head start in writing the perfect introduction for a Customer Service role.
Customer Service Cover Letter
If you work in customer service, you are used to assisting others, but now the shoe is on the other foot.
You’re applying for a new job, and they want a cover letter.
The thought of this may or may not cause you to lose your nerves, in either case, it is always a good idea to be prepared.
First, you can use a resume template to make a stellar to write your resume, then comes the all-important introduction to your application, the cover letter.
How do you go about writing your cover letter?
If you write an unoriginal and generic cover letter, you may as well consider your application rejected before you even submit it.
So, the question is, how can you write a cover letter that is original and show off all your best qualities as a customer service representative?
Luckily, there is a tried and tested method that will help you stand out from the other applicants.
In this guide, you’ll learn how to:
- Write a cover letter if you have work experience
- Write a cover letter if you have no work experience
- Write your cover letter if you have an employment gap
It’s your turn to receive great service, let us assist you to write a great cover letter to win over any hiring manager.
Customer Service Cover Letter Example
Before attempting your own letter, it’s always best to see an example. Review the cover letter example below, as well as a resume example.
Hiring Manager’s name
Company name
Company address
Date
Dear Mr/Ms. [Hiring Manager Name]
I would like to apply for the Customer Service role currently being offered by [Company] because I think I would be the ideal fit for the position. I am confident that my proven capacity to work with clients both over the phone and in-person and over 5 years of customer service experience could be of real benefit to [Company].
In my current job with [Current Company], I have excelled at providing friendly and constructive assistance to customers encountering issues with payments, late deliveries, and damaged purchases. I have also been able to help raise my department’s customer feedback approval rating by over 10% during the last 3 months and have responded to an average of 65 calls per day.
I will be delighted to bring this same ethos of excellence to the team at [Company]. If you have any questions to ask me about my experience and the role itself, I would be more than happy to discuss them during a face-to-face meeting.
Please, feel free to contact me between 4 – 6 PM on my personal phone number or at any time via my email address below. Thank you again for considering me for this position and I look forward to hearing from you soon.
Sincerely,
Name
Address
Phone number
Email address
Samples are a wonderful tool, but also remember to use a resume builder if you want your resume and cover letter combo to get a hiring manager interested.
How to Write a Cover Letter for Customer Service with Experience
Every cover letter should show off your work experience and your qualifications, but having only that makes it the same as a resume.
It’s not only what you include in a cover letter, but how you include it as well.
You want to demonstrate your motivation to work for the company.
It’s also essential to also show how you will be a valuable employee thanks to your skills and experience.
If you don’t have a good cover letter structure, there’s a good chance the hiring manager will reject your application.
So getting your customer service cover letter right is so important!
Let’s take a look at a good example and a poor example of the beginning of a cover letter.
Wrong ❌
I am writing to submit my application for the customer service position. Along with this letter, I’ve included my resume. I have two years of experience and believe I’d be a great addition to your team.
Unfortunately, this example doesn’t say enough. The point it’s trying to make is clear, however, it won’t excite any hiring manager.
Have a look at a much better example below.
Right ✅
After 5 years of providing excellent customer service at GHM International, the vacancy at X company jumped out at me and seems like the perfect opportunity to continue improving and applying my skills. I’ve wanted to work for X company for a long time and can maintain customer retention at a rate of 40% that I reached over the past two years.
This example demonstrates achievement, your experience, and your motivation to join a new company.
The body of your letter should state the skills you have and your motivation for working at the new company.
To conclude your letter, ensure you review the company’s needs and how your experience and skills meet those needs.
Remember to keep it personal as well.
How to Write a Cover Letter with an Employment Gap
What if you’re looking for a new job after not working for a long period?
It isn’t always easy to find cover letter and resume examples for inspiration that include a gap in employment history.
With a gap in your employment history, you may think you have no shot of landing the job.
However, that doesn’t necessarily need to be the case.
There are good reasons you or anyone else may not work for a certain amount of time.
There are plenty of positives that can be gained from taking time off, maybe because you studied a master’s degree, or learned a new skill.
So what are some things you should include in your cover letter if you were out of work for an extended period?
- Choose honesty: Don’t think a hiring manager won’t find out about your time off. If you don’t mention the reasons for your time off, they may come to the wrong conclusion. Briefly explain why you weren’t or couldn’t be working.
- Don’t worry about all of your off time: If it’s a short amount of time, or it was a long time ago, you probably shouldn’t mention it.
When it comes time to interview, you should also prepare your answers.
You will most likely be asked a question or questions related to your time off.
However, remember to stick to the correct cover letter and resume format when creating your documents.
How to Write a Cover Letter for Customer Service With No Experience
Almost all quality job postings ask for it.
Experience. However, many of us don’t have much or any professional experience just yet.
If you see that on a job customer service posting, don’t give up hope.
Even with no customer service experience, you can create a cover letter that shows how your qualities match the vacancy and that you are a fantastic fit for the available position.
So just how can you wow the hiring manager without any experience?
First, fully understand what the company needs. Do a good job of analyzing what they are asking for in the job vacancy and what the goals of the company are.
Once you do that, include your education and any internship experience to demonstrate that you are a good fit.
In the body of your cover letter, make sure to provide examples of your personality and internship or freelancing experience.
Using that information, relate your experience and attributes to the:
- Needs of the company
- Valuable skills desired by the company
Some other applicants may have more experience than you, but you can show you fill the company’s needs and be a valuable employee.
💡Tip
When writing the motivation statement, you have the opportunity to convince the employer you’ll outwork the rest of the applicants.
Customer Service Cover Letter Tips and Advice
Customer Service jobs are often highly competitive, so your Customer Service cover letter is going to need to do some heavy lifting. To stand out from the crowd, you’re going to need to give the recruiter confidence that you’re ready to succeed from the start.
First of all, demonstrate that you work well with customers. Any numerical statistics you can list will help you do that. These could include customer feedback ratings for your company or you personally (especially if you’ve helped achieve a significant improvement), the number of calls you took per day, or any other ideas that spring to mind.
💡Tip
Soft skills are key to getting the recruiter’s attention as much as hard skills. Abilities like friendliness, creativity, and communication go a long way in this field.
To really make an impression on a recruiter for a Customer Service job, try to express breadth as well as depth in your skillset. If you can deal with customers successfully through a variety of different mediums such as by phone, email, or in person, this can give you an edge over other candidates.
As always, don’t forget to tailor your letter to the job description being offered. Try to make sure that you appear to be the perfect fit for the employer to get the most responses.
Finally, don’t forget to check that your spelling and grammar are immaculate. You’re going to be communicating with hundreds, if not thousands of people in your new job, and showing you can communicate clearly and correctly will really help your case.
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