Incident Manager Resume Examples

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Professional Resume Samples for an Incident Manager

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Incident Manager Resume Tips and Ideas

In the modern world, there is a need for IT professionals who are primarily responsible for the restoration of IT services in collaboration with key support groups. In preparing your resume, you must demonstrate to recruiters that you are highly qualified and will add significant value to the management team in this crucial corporate posting.

Further, your resume should make it clear that you are the right candidate to fulfill the following roles expected of an incident manager:

  • Record updates
  • Service requests answering
  • Solving problems
  • Orientation of customer service
  • Best communication skills
  • Keen attention to detail
  • Incident details logging
  • Collaboration with users on resolution checking

The most suitable candidate for the position of incident manager should ideally be a holder of a degree in computer science or information technology. An Incident manager’s resume needs to emphasize particularly on communication skills and attention to detail.

Your resume must make it clear that you are capable of managing the critical site outage resolutions as required for major clients.

Show the recruiters that you have what it takes to lead a team as an incident manager. Make itevident that you are capable of collaborating ideally with the partner repair organizations, including engineers, to escalate, manage and coordinate issues of service assurance.

If you feel convinced that you are an excellent fit for the position of Incident Manager, consider pitching for the job using a professional Incident Manager resume. You may use our online resume generator to fast-tack the designing process:

Top Tips

  • Reverse chronological
  • Neat, formal resume design
  • Margins and white space
  • Legible font type and size
  • Resume fonts types and size
  • Subheadings and bullets
  • Columns




  • Contact information
  • Resume professional summary
  • Work history
  • Professional training
  • Education background
  • Additional skills and certifications
  • Honors and awards


  • Volunteer work
  • Hobbies and interests
  • Foreign languages
Resume Length

1 page


The recommended resume format to complete your Incident Manager Resume is the reverse-chronological format. This is the most suitable format for a potential Incident manager to use in pitching for the job. It presents your history and track -record right at the beginning. In this way, the recruiting officials can quickly spot it. In case you have limited experience, it is advisable to use the functional resume format. This format is advantageous since it highlights both your technical training and academic qualifications. Both formats are, however, recognized and accepted universally. This is why they are considered excellent for use in preparing the best resumes.


The Incident manager’s post is crucial in the modern corporate world. The officeholder is usually responsible for essential processes like preventive incident, developed incident, reports, and preventative incident tickets.

The manager is generally expected to offer enhanced technical support for calls-troubleshooting internationally as well as performing systems maintenance.

Your resume appearance means a lot. Before you receive an interview note, be aware that the recruiters will learn much about you based on the face of the resume. If your resume is haphazardly done, with chaotic detailing and unattractive appearance, the recruiters will likely form a negative impression. Your organizational skills will come to question. It is, therefore, essential to have a neat-looking resume, with a well-structured layout. Further, it should be easy to navigate.

The resume template that you choose should have lots of white space. This type of presentation will make the document easier to scan through. Do not use templates that are full of colors and graphics. These will likely distract recruiters.

The best fonts that are fit for use in preparing the resume are Georgia, Calibri, and Arial. These are commonly used in official documents. Use short-bulleted statements that can be read easily. Further, utilize section subtitles. They are helpful since recruiters can move quickly to specific sections. Read through the document after typing. You can use modern proofreading software to discover mistakes. To conserve the layout, submit your resume as a PDF document.


If a photograph is required, ensure to attach a clear, high-quality headshot fixed on the upper left corner of the document.

Sections of a Resume

Resume sections are designated areas where you must include the relevant aspects of your career training, values, and progress. Various careers have different requirements on exactly what must be in these resume sections. For an Incident Manager resume, the following items are required:

  • Resume header: It helps in situations where there is a mix-up in documents. In such a case, the title helps the recruiters to pick out your resume from a heap. You need to include your title or name. Write these in bold, uppercase characters.
  • Contact Details: This is the slot to give recruiters a channel to contact you. Write your name, the regular email address, and phone number for work, as well as a LinkedIn profile. This last one is optional. Include your location, city, and state.

Resume Summary:

  • Work history
  • Profession & training.
  • Awards & Honors.
  • Other skills and certifications.
  • Education details.

Complete every section clearly and truthfully. If the recruiters detect any effort to include dishonest or untruthful information, the consequences can be unpleasant and may lead to your disqualification or legal action. You may include the details of your internship, especially if you have raked in many years of experience. To get an edge over competitors, indicate if you are competent or fluent in a few foreign languages. These might be such in-demand languages like Chinese, Italian, Russian, Polish, or German.

Resume Length

The Incident Manager resume should be, ideally, one page long. Try not to make it longer. This might just clutter the table with unnecessary information, adding little value to your bid. Fill the columns properly. Do not stuff the details. Let everything be at least font size 11.

Incident Manager Resume Section Headings

Fill the resume sections as highlighted in the example above. Remember that some segments of the resume should be more detailed than others. The following practical tips should help you prioritize the sections as required:

Work experience

This is a crucial reference point for the recruiters. They want to know the value you are bringing to the organization that you wish to work for. They want to track down your career progress. The work experience section will be vital to establishing this.

Moreover, the resume should be brief and concise. Include just the relevant details outlining your duties, responsibilities, and function that work for the Incident Manager’s job. Present the work history in the reverse chronological order. It should, thus, start with the recent information, moving backward. Each of these sections should, ideally, begin with your role or job title, the years or period you spent working in a company, and the identity and location of the organization. Generally, 3-7 bullet points will sufficiently describe the details of these roles, achievements, and responsibilities.

Incident Manager Resume Vocabulary & Writing Tips

Use action verbs and suitable vocabulary to describe the career positions you have held over the years. They will make your resume less generalized. It will sound much more professional and powerful. Here is a list of the perfect words and action verbs to use in the Incidence Manager resume:

Words to Use

  • Communication
  • Skills
  • Time Management
  • Multi-tasking
  • Collaborate
  • Act
  • Work
  • Coordinate
  • Link
  • Power
  • Administer
  • Guide
  • Listen
  • Alert
  • Supervise
  • Lead

Action Verbs

  • Manage
  • Perform
  • Assess
  • Collaborate
  • Troubleshoot
  • Engage
  • Check
  • Provide
  • Monitor
  • Overlap
  • Fix
  • Cooperate
  • Drive
  • Identify
  • Improve
  • Instruct

Resume Samples

1. Candidate seeking Incidence manager position

Resume summary statement:

  • Provided desktop team support to increase departmental efficiency by limiting applications failures and time-wastage.
  • Helped tailor the company tools to cater to specific departmental needs by being a member of various (UAT) teams.
  • Performance of Incident Management.
  • Monitoring batch and backup jobs for different Business Units with their systems and packages.
  • Performance of client application monitoring.
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  • Degree
    in IT/Computer Science
  • 10 years
  • Basic
    management skills

2. For Candidates seeking the Incident Manager’s position:

Resume summary statement:

  • Supervised live migration drills in collaboration with advisor call centers and sustain teams to test team response times and efficiency of business and emergency management.
  • Produced correction action slides and complex playbooks for high-severity incidents for streamlining the response time needed for future reoccurrence of issues.
  • Presented initial CA slides drafts to problem management.
  • Trained and led new hire escalation agents.
  • Documented and tracked events timeline occurring in the resolution process for each incident to manage root cause analysis and post mortem.
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  • 5 years
  • Bachelor's degree
    in business administration

Last modified on June 5th, 2020

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