Help Desk Resume Examples

Use a help desk support staff resume example to create an impressive profile

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Professional Resume Samples for  a  Help Desk

Help Desk Resume Tips and Ideas

The role of a help desk assistant is incredibly crucial in every firm, and the quality of the help desk support staff is a great determiner in the brand choice customers make. They are responsible for offering technical assistance to clients via live chat, phone, or e-mail. They give instructions, troubleshoot, and follow up with customers or sometimes do more technical, specific jobs.

To have a top career in the help desk field, you need to demonstrate empathy and communication skills in your help desk resume. You will need to be courteous, customer oriented, and result-driven.

In addition to the soft skills stated above, in-depth knowledge of the working of computer systems, programming, and maintenance is essential. More often than not, help desk staff have a degree or associate of IT, computer science, or BIT.

If you have these skills, all you need is a convincing, professional resume to show the hiring managers that you have what it takes to offer their clients the exceptional support they deserve. Writing the perfect resume to convince hiring managers can be complicated; thus, consider looking through online resume guidelines or having yours built in minutes using free online resume generators.

Top Tips

Format
  • Chronological format is the most recommended
  • You can use free online resume generators
Design
  • Best resume fonts: Arial or Calibri
  • Resume font size: 11-13
  • Use unobtrusive colors
  • Resume subheadings
Photo

No

Sections

    Required

  • Contact information
  • Education
  • Resume summative statement
  • Work experience
  • Skills
  • Certifications and licenses

    Optional

  • Volunteer experience
  • Hobbies and interests
  • Resume objective
  • References
Resume Length

1 page

Format

The chronological order is the best among all three common resume formats. It gives you an edge by putting your most glowing work experience and achievements first and gives your hiring manager the ability to track your career progress. It is easy to read for both the recruiters and panelists and the ATS (applicant tracking system) bots.

To format your resume in the chronological style, start by listing your most recent jobs first, then proceed backward from there. Be sure to use the most appropriate power and action words to precisely describe your duties in each position. Go on to describe your education briefly and give your most recent, relevant referees (if necessary).

Design

Your resume design is incredibly important in determining the quality of your help desk resume.

Consider using proper resume subheadings to make your resume readable and easy to scan through for essential information. Also use minimalist, dark colors on your resume like charcoal grey, navy blue, and dark maroon to add an elegant flair to your resume.

Columns are of great value when it comes to excellent resume design and making everything fit on a one-page resume. You can only use font sizes 11-13 for legibility. To make full use of this one page, use columns to separate various sections and make your help desk resume interesting and easy to read. While planning your columns, ensure you select an appropriate resume layout to make your resume look exceptional and impressive.

Photo

Photos are discouraged when building a resume as they leave you vulnerable to discrimination during the recruitment process.

Sections of a Resume

Your help desk resume is the tool you need to offer employers all the relevant information about you, thus, it is imperative that you include the following sections:

  • Contact information
  • Education
  • Resume summative statement
  • Work experience
  • Skills
  • Certifications and licenses

Resume Length

The maximum recommended length for a professional resume is 1 page. Any longer and your hiring manager may simply lose interest.

Help Desk Resume Section Headings

Objective

Recruiters scan through each resume in the stack on their desks for approximately six seconds; so the resume summative statement is the first thing they will check. If you are just starting out in your career and have little experience, your resume summary is your chance to shine.

Your resume summary must show your skills in IT as well as communication ability. In addition to that, you can highlight your career’s most intriguing aspects to demonstrate your competence for the job.

Work experience

The perfect help desk job description on your resume will make your recruiter choose you over hundreds of other applicants, so make it count. To make your work experience stand out, use specific power words and action words, numbers, and statistics to show the problems you have helped solve throughout your career. Also, mention the name of the company, period worked, and job title.

Education

Regardless of your experience, your hiring manager will want to be impressed by your education. Don’t shy away from showing off that impressive close to 4.0 GPA!  If you have a degree, skip your high school diploma. You can use these examples:

2016 B.Sc in Information Technology

Shippensburg University of Pennsylvania, Shippensburg, PA

Cornerstone High School, New York, Graduated in 2011.

Help Desk Resume Vocabulary & Writing Tips

The right resume power words and action verbs will enable you to list your work experience, skills, and achievements in a superior, less general way. The right action words will add volume to your work experience and make it more relevant to the help desk role you are seeking.

Words to Use

  • Software install
  • MS Office Suite
  • Routers
  • Ethernet
  • IP Address
  • Hardware
  • DNS protocols
  • Diagnostics
  • Standard Operating Procedures
  • Customer service
  • Call center
  • Client/server models
  • Network
  • Protocols
  • Complaint handling

Action Verbs

  • Troubleshoot
  • Run
  • Guide
  • Expedite
  • Assemble
  • Configure
  • Deploy
  • Engineer
  • Outsource
  • Program
  • Deliver
  • Design
  • Develop
  • Install
  • Facilitate
  • Reassure

Resume Samples

1. Candidate seeking help desk job

Personable Help Desk professional with over 5 years’ experience in a busy telephony firm. Received constant praise for effectively dealing with frustrated customers by guiding them to quickly troubleshoot their network problems, thus increasing first call resolution ratio to 75% from 52%.

  • Excellent at asking relevant, probing questions to help clients rectify problems
  • Prepared and maintained correspondence and client appointment logs to improve rapport between Acme Limited and her clients
  • Transferred escalated issues to the relevant help desk supervisors and followed up to ensure optimal customer experience.
Build your help desk resume
  • 5 yearsExperience
  • CertificateMOS and CompTIA certified
  • EducationMid level IT help desk assistant

2. Candidate seeking help desk job

Result-oriented networking tech support professional with over ten years of experience in building, deploying, and troubleshooting networks. Improved the efficiency of the IT department at Acme Ltd. by 16%, and are currently looking to grow my career at Intech.com further.

  • Installed, maintained, updated, and repaired Windows 10 on windows notebooks and laptop computers
  • Created organizational units and user account groups, then proceeded to assign NTFS permissions
  • Subnetted a Class C network ID to provide 4 subnets, with each subnet hosting 25 hosts.
Build your help desk resume
  • 10 yearsExperience
  • EducationIT degree
  • CertificationCisco Security Certified
  • SkillsExcellent communication