Dispatcher Resume Examples

Take a look at professional examples of dispatcher resumes to make a great first impression

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Professional Resume Samples for  a  Dispatcher

Our professional resume templates will help you impress your future employer

Dispatcher Resume Tips and Ideas

Dispatchers are at the center of any good operation. They receive incoming customer requests and ensure there is a service to meet demand. Good dispatchers must have a high level of empathy and a dedication to great customer service. In addition, they need to be efficient with high attention to detail.

There are many different fields which require dispatcher skills, which means that there is lots of flexibility with this role. Being a dispatcher requires a certain work ethic and set of skills, but can also be a great entry-level job for someone without industry experience. There is not a specific degree or certification required to become a dispatcher, although there will be lots of on the job training.

A good dispatcher resume should highlight education, work experience, and special skills. Be sure that the words you use on your resume match the language used in the job application. For example, if the job description specifically mentions attention to detail, you should include this as a skill on a resume.

Top Tips

Format
  • For dispatchers, a traditional chronological resume is ideal
  • To make the process of creating a resume as simple as possible, you can use a free online resume templates. This ensures that your resume looks clean and professional.
Design
  • When thinking about the design of your resume, you can consider the following design elements:
    • Content spacing and layout should ensure that the content is easily readable
    • The color scheme should be professional and clean
    • Make use of subheadings and titles to ensure that the content is easily readable
Photo

No

Sections

    Required:

  • Contact Information
  • A resume objective which will help introduce yourself and your career goals
  • Education
  • Work Experience
  • Skills

    Optional:

  • Hobbies
  • Volunteer
  • Work
  • Languages
Resume Length

1 x Letter Page – 8.5” x 11”

Format

The best format for a dispatcher job is a simple chronological resume. This makes it very easy for the hiring manager to get an understanding of how your past history might align with a dispatcher position. You should think through your past experiences and include any projects or tasks which are relevant for the role.

Within each section, be sure to list your most recent experience first. For each position, include bullet points about your responsibilities or any projects that are relevant for a dispatcher job. However, be sure to be concise. Every word on your resume takes up valuable space and you want your resume to be as easy to understand as possible.

A professional resume will increase your chances of being hired. To help with this, you can use one of the professionally designed resume templates available on our site.

Design

Resumes with a good design will always stand out from the crowd. Your resume represents you and should set a great first impression.

You can incorporate different design elements, like bold or italic fonts, shading or text boxes. Be sure to use a clean font like Arial or Calibri. Use headers and subheaders to make the document easy to scan.

However, be careful not to over-style your resume. This may distract the reader from the details of your experience. Browse through one of our example resumes in order to get started.

Photo

In the United States, you do not need to include a photo in the resume. However, there are certain countries where this is expected. Be sure to review the different requirements for resumes depending on where you are applying.

Sections of a Resume

Using sections on your resume is a typical way to organize all of the information that you want to communicate. The most relevant sections for a Dispatcher resume are Work Experience, Skills, and Education.

One section of your resume that is optional but that might help you stand out is the Objective Statement. This should consist of a few sentences which summarize you as a candidate and which make your motivation clear. This is your opportunity to highlight specific things to the hiring manager which make you a great fit.

For a Dispatcher, the following sections are standard:

  • Contact information
  • Objective statement
  • Work history
  • Skills
  • Education

To further personalize your resume, you can include the following optional sections:

  • Hobbies and interests
  • Volunteer Work
  • Languages

Resume Length

The typical resume should be one page long. Even for people with over 10 years of experience, it’s important to keep it concise. This resume length should be more than enough space to highlight the key points that will make you a great fit.

Avoid being redundant since this can be tiresome for the hiring manager. Only include the most relevant projects and descriptions.

Dispatcher Resume Section Headings

The most important sections for a Dispatcher resume are Work Experience, Education, and Skills.

Work experience

The work experience section is when you talk about your previous jobs. The most recent job should appear at the top of the section. For each job, describe your responsibilities or projects. Remember to focus on areas that are relevant to the dispatcher job description. In the interest of keeping the resume concise, this may mean leaving out some projects that are not relevant.

Dispatchers need to demonstrate organizational skills, customer service experience, and attention to detail. Highlight any experience that relates to these areas. Any past experience where you interacted with clients or customers should be mentioned prominently.

Skills

The skills required of a dispatcher range from people skills to technical skills. Especially if working as a 911 dispatcher, it’s crucial that you have a calm and empathetic demeanor and remain calm under pressure. Clear communication is of the utmost importance.

The best way to figure out which skills to highlight in the skills section is to read the job description carefully. Be sure to include wording and phrases from the job description in your resume to emphasize that you are a good fit.

You should also take some time to brainstorm your past history. Do a mental inventory of the many experiences you have had and decide which of them are relevant.

Even skills that you obtained in your personal life may be relevant to mention in the application for a dispatcher. For example, any time you dealt with a stressful situation that involved an emergency may be worth mentioning.

Education

The level of education required for dispatcher jobs will vary depending on the employer. Not all hiring managers will require higher education. It is also possible that the hiring manager will not even require a high school education.

Nevertheless, it’s important to write a detailed education section. Be sure to include any courses or certifications that you’ve obtained.

Include your GPA or any academic awards or honors that you received. If you are just starting out in your career, you can even go into detail about particularly relevant classes or projects that you worked on in an educational setting.

Dispatcher Resume Vocabulary & Writing Tips

It’s common practice these days for resumes to be screened with automated filtering before a human ever sees them. This is simply due to the fact that hiring managers receive more resumes than they have time to look at.

These programs normally filter for specific words and phrases. You should include words and phrases in your resume that the hiring manager will be interested in.

The best source of these keywords is the job description itself. You should try to use the same vocabulary and verbs that you see in the job description. We’ve also assembled a list of common words and action verbs for the Dispatcher role.

Words to Use

  • Calm
  • Calls
  • Customers
  • Client
  • Phone
  • Empathy
  • Outgoing
  • Team
  • Computer
  • Support
  • Accuracy
  • Efficiency
  • Responsible
  • Confidential
  • Attention to Detail
  • Communication

Action Verbs

  • Handle
  • Manage
  • Coordinate
  • Organize
  • Cooperate
  • Facilitate
  • Call
  • Perform
  • Schedule
  • Communicate
  • Resolve
  • Prepare
  • Route
  • Interface
  • Intercept
  • Maintain

Resume Samples

1. Candidate with high school level education seeking position as an operations dispatcher for a shipping company

Motivated university student with extensive customer service experience seeks a role as a dispatcher for national shipping service.

  • 3 years of experience working as a host at a family-friendly restaurant. Greeted customers, managed reservations and resolved complaints
  • Trained new hosts to use the new reservation system
  • Online certification in project management with Coursera
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  • High SchoolDiploma
  • Currently enrolledin Community College
  • Previous work experiencein a family-friendly restaurant

2. University Student studying psychology seeking a role as a 911 dispatcher

Undergraduate Psychology student pursuing Criminal Law seeks to assist the Los Angeles Police Department with dispatch calls.

  • Professional attention to detail and calm demeanor in stressful situations
  • Previous experience in the junior officer’s summer program
  • Family tradition in Law Enforcement and deep-rooted understanding of the profession
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  • High SchoolDiploma
  • Currently studying Psychologywith an emphasis on Criminal Law
  • Attended Junior Officersummer program at the Police Department
  • Family historyin Law Enforcement