Customer Service Resume Examples

How to write a resume fit for a customer service vacancy

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resume-examples

Professional Resume Samples for Customer Service

Create a winning customer service resume with tailored sections for your profile

Customer Service Resume Tips and Ideas

Customer Service covers a wide range of positions in every sector from call center agents to the cashier at the supermarket so it is especially necessary to tailor your customer service resume to the role you’re seeking.

The following guide on how to write a customer service resume gives you practical examples and professional tips to point you in the right direction so you can create an effective customer service resume in no time. Save time on formatting your customer service resume, by trying out our online resume builder for extra resume guidance and examples of customer service resumes.

Top Tips

Format
  • Chronological Format = Most commonly accepted
  • Use an online resume creator for built-in formatting
Design
  • Remember to consider:
  • Colors
  • Layout of sections
  • Titles, subtitles
Photo

No

Sections
    • Required:
  • Contact details
  • Resume objective
  • Work experience
  • Education/Training
  • Skills
    • Optional:
  • Qualifications
  • Volunteer Work
  • Languages
  • Personal Interests
  • Honors and Awards
  • Certificates
Resume Length
  • 1 x Letter Page – 8.5” x 11”

Format

The ideal structure for a customer service resume is the standard chronological format which organizes the work experience section in reverse chronological order beginning with the most recent position.

Hiring managers want to see the candidate’s work history, including responsibilities from each role, and monitor general career progression to get a better idea of how the potential employee will continue in their company, which is why it is essential to format a customer service resume well.

Another possible customer service resume format is the functional format for those who either have little to no work experience such as first jobseekers or for entry-level customer service resumes. This format focuses mainly on the skills and qualifications that a candidate brings to the role and therefore is also useful to cover up gaps in the work history section if an applicant has periods of unemployment for whatever reason.

When formatting a customer service resume, you should consider the font type and size of the lettering you use as well as the extra functions such as italic, bold or underlined. Do not go overboard with the text formatting because it is vital that your resume remains clear and easy-to-understand.  

Remember to pay close attention to your customer service resume format and how you structure the information included. For more tips on how to create a winning resume layout to attract the potential employer’s attention, check out our guide on how to format a resume.

Design

The actual design of a customer service resume should take into consideration the type of vacancy and company the candidate is applying to. This is due to the fact that some company cultures are more prone to using professional resumes with a serious tone and style. Other businesses or positions may be more inclined to more original styles and use creative resumes for their job application process.

The design of any resume includes the following elements:

  • Whitespace
  • Colors used
  • Bordering/Usage of lines/tables
  • Decoration
  • Material

In more recent years, jobseekers have become increasingly innovative with their resume designs and it has made it even more difficult to stand out in the job market. In order to keep up with the competition, it is vital that all candidates evaluate the pros and cons of different designs for a customer service resume before sending out the same old, black and white, traditional-style resume.

To make a customer service resume that is appealing to a prospective employer, candidates can use professional resume templates available online to choose from a range of specially-designed resumes that have been pre-approved by HR expert.

Photo

In the US, resumes do not require a photo. It is not advisable to include a photo with a customer service resume because it can be seen to cause discrimination in the recruiting process.

In other parts of the world, a photo on a resume can be a common sight such as for a Spanish, French or German resume. European resumes are often expected to include a professional headshot at the top of the page with the header and contact details.

Sections of a Resume

Each resume should highlight different areas of a candidate’s professional and academic career. For a customer service resume, applicants should divide their resume into the various relevant sections required to demonstrate to potential employers their strongest qualities that make them suitable for the vacancy.

The most essential resume sections for a customer service role include:

  • Contact details
  • Resume objective/summary statement or qualifications summary
  • Work experience
  • Education/Training
  • Skills

Other sections that could be beneficial to a customer service job application include:

  • Qualifications
  • Volunteer Work
  • Languages
  • Personal Interests
  • Honors and Awards
  • Certificates

Clearly define each section and what should be included before writing a customer service resume to ensure no overlapping or repetitive statements.

Format

Although you may be tempted to be original in this area, it is not recommended to apply for a new job with a resume that does not fit the general standards, as potential employers will not be able to print off the resume if it is sent in digital format or store it comfortably.

In the US, customer service resumes should respect the standard resume paper size that is 8.5 x 11 inches. This is also known as the standard Letter size paper used generally for home and office stationery. In Europe, this size differs, to an A4 page format.

In order to include the relevant information and not overload the employer, jobseekers are advised to try to fit their resume onto 1 page.

Customer Service Resume Section Headings

Customer service is a profession which spans the industries and could require any type of skills or qualifications depending on the business you’re applying to which is why, when it comes to writing a customer service resume, it is important to tailor your resume to each vacancy.

Customizing your resume means choosing specific, relevant sections that demonstrate the principal attributes of each candidate and show how they are a good fit for the vacancy on offer.

Work experience

The main section of a resume is often dedicated to the candidate’s job history. This part should be written in reverse chronological order beginning with the current or most recent position held and going back 10-15 years at most. All positions included in the section should be pertinent to the application.

In the work experience section on a customer service resume, among the achievements and responsibilities from each position you have held, you should include quantifiable examples. These could refer to the number of calls answered each day or problems resolved, percentages of profit or customer retention increase or complaints decrease or the number of employees you have trained.

Including any of these excellent examples will allow a hiring manager to gauge your value as an employee and permit them to get a better understanding of what you can bring to their company, which after all is what they are most interested in.

Skills

When it comes to writing the skills section on your unique customer service resume, the first thing you must do is to research well not only the vacancy advertisement but also the company website to find all the required and non-essential but desired skills that are appropriate for the role.

As customer service positions should be held by individuals with the ability to empathize and help clients resolve issues, it is also important to show a more human side to the candidate which can appeal to the hiring manager on a more personal level. Therefore, the top skills to include on a customer service resume tend to be mostly soft skills.

Customer Service staff from all industries rely on a standard set of good communication and well-developed interpersonal skills which need to be portrayed in a resume in order to get a job in a customer services role. Additional key soft skills for a customer service resume include an enthusiastic desire to help and a compassionate profile. These cover the basic abilities needed in any client support or customer relations role.

Education

Another of the most important resume sections is the education or training part which is dedicated to explaining the academic or professional courses undertaken that make the candidate an appropriate fit for the job on offer.

In customer service resumes, candidates should highlight any extra training programs or courses in their field that they have taken including certificates awarded where appropriate.

Hiring managers are interested in seeing motivated individuals in the customer service sector who demonstrate enthusiasm towards their career, therefore, including a section to display these courses and qualifications shows their ambition and drive.

Customer service representatives, managers, and supervisors could include a variety of training programs such as customer relationship building or customer service techniques courses and management workshops.

Customer Service Resume Vocabulary & Writing Tips

It can be hard to find the vocabulary you need to make your resume shine. Here you’ll find a few useful hints for what words to use to describe your responsibilities and achievements in your customer service career and important industry-specific vocabulary.

It’s essential that you review the job description to find the particular keywords that will make your resume stand out to the potential employer. This way you can ensure your customer service resume will pass any Applicant Tracking Software (ATS) systems that the company may use to filter out weaker candidates in the first round.

Words to Use

  • Benchmarking
  • Attention to detail
  • Conflict resolution
  • Quality assurance
  • Stress management
  • Listening
  • Empathy
  • Product knowledge
  • Support
  • Relationship
  • Software
  • Care
  • Teamwork
  • People-oriented
  • Diplomacy
  • Satisfaction

Action Verbs

  • Analyze
  • Negotiate
  • Persuade
  • Problem-solve
  • Develop
  • Track
  • Research
  • Create
  • Organize
  • Resolve
  • Build
  • Educate
  • Increase
  • Promote
  • Expand
  • Enable

Resume Samples

1. Candidate seeking Customer Service Representative role:

Resume summary statement:

Experienced and motivated customer care assistant with an exceptional track record in call center business over the previous two years. Superior ability to memorize product and service information in order to offer flawless product knowledge to clients.

  • Consistently maintained customer satisfaction rate at 15% higher than company average.
  • Bilingual customer service provided by phone in English and Spanish, assisting with customer queries and issues, troubleshooting and processing refunds.
  • Recorded level and category of calls with solutions offered to provide research tools for the implementation of a customer tracking system.
  • Communicated clearly with other company departments to ensure resolution of 100% of calls.
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  • 2 years experience
  • Bachelor in Marketing
  • CSIA Certified as Customer Experience Professional
  • SpanishAdvanced Level of Spanish

2. Candidate seeking Customer Service Manager role:

Resume summary statement: Senior Customer Service Representative looking to fill the role of Customer Service Manager, with 10 years of experience in sector, demonstrating excellent leadership and analytical abilities as well as highly skilled with various Customer Service Management programs.

  • Developed and managed team of 15 Client Relations Representatives with a unique goal of providing high quality customer service.
  • Determined customer service practices and improved protocols with the aim of increasing client satisfaction.
  • Measurement, review and planning of KPIs
  • Optimized operations to achieve a 30% decrease in customer complaints over the past 3 years.
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  • 10 years experience in customer service
  • CRM proficient
  • 50+employees trained
  • Teamleaderand management skills