Concierge Resume Examples

Craft a complete concierge resume with the help of professional strategies

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Professional Resume Samples for  a  Concierge

Build an effective resume with the help of accomplished examples

Concierge Resume Tips and Ideas

A concierge’s role goes far beyond just greeting hotel guests. In order to impress in this field you need to be an ace operator at many different logistical and hospitality tasks required to keep hotels running smoothly and guests happy. Of course, it stands to reason that a great concierge resume has to combine all these elements as well as showing off all your enthusiasm and personality. That’s naturally quite a big ask for a single document.

However, creating a fabulous concierge resume that will get employers calling doesn’t need to be a challenge. The following guide will take you through all the steps for creating just the professional bio that hiring managers will want to see. Use the advice below and our online resume generator to get yourself in contention for the best jobs in the sector.

Top Tips

Format
  • Recommended: Reverse chronological
  • Alternative: Functional, combination
Design
  • Choose a clean and clear resume layout
  • Break up text-heavy sections into bullet points
  • Add a little neutral color to dividing lines and borders
  • Download and submit your document as a PDF
Photo

No

Sections

    Required:

  • Contact information
  • Resume objective/summary
  • Work experience
  • Skills
  • Education

    Optional:

  • References
  • Languages
  • Certifications and achievements
  • Awards
  • Interests and hobbies
Resume Length

1 x letter page (8.5” x 11”)

Format

An effective resume in concierge work needs to quickly demonstrate familiarity with the job at hand. Because of this, a reverse chronological resume is often the best choice for people targeting positions in this sector. This format places more focus on your recent work experience, which recruiters will use to access your suitability.

Alternatively, for entry-level concierge positions or people changing careers, a different approach may be necessary. In this instance, a skills-focused functional resume or a combination template balancing skills and experience could make the difference.

Design

When it comes to the design of your resume, the most important consideration should be that it organizes the information tidily and that it is easy to skim read. As most hiring managers will probably read your resume in just 6-10 seconds this second point is especially important.

There are a few techniques that you can use to make sure the document looks its best. First of all, it’s important to choose a professional template that splits the page into easily defined sections. Using an online resume builder can save a lot of time with this step. Whilst your bio doesn’t need to be fancy work of art, it’s still a good idea to use a little neutral color to brighten up the look of your document.

However, one of the most important design concerns is the text. It’s essential you make the writing on the page as easy as possible to scan quickly so that the best achievements and abilities still stand out. This can be easily done by breaking up information-heavy sections into bullet-point lists. Additionally, choose a font that is easy to read quickly such as Time New Roman or Arial. If you get this balance of information and design correct you’re likely to see a lot more success with your application.

Photo

A photo isn’t usually required for resumes in the US hotel industry. Most recruiters will be more focused on your skills, experience, and training rather than your physical appearance. Additionally, as United States employment law has strict rules on discrimination during the hiring process, which means adding a photo may negatively affect the performance of your resume.

Sections of a Resume

There are a few sections that should always appear on a concierge resume. Most recruiters will want to at least see that you’ve got the experience and skills needed for the job, so these are an essential part of your document. These critical segments include:

  • Contact information
  • Resume objective/summary
  • Work experience
  • Skills
  • Education

However, as a concierge position is a multitalented role, there are many other possible sections that you could add to the page. Use one or more of the following options to give your concierge profile a twist of excellence:

  • References
  • Languages
  • Certifications and achievements
  • Awards
  • Interests and hobbies

Resume Length

The best resumes in any field keep things concise and clear. In the case of a concierge position, a single letter page is normally enough to give a clear picture of your professional experience and knowledge of the field. However, if you’re really pushed for space it is possible to extend to a second page.

Concierge Resume Section Headings

As most recruiting managers will scan your resume quickly before deciding to discard or progress your application, you need to give them a good incentive to keep reading. One of the best tricks is to use a strong resume objective statement or summary to give the reader a taste of what you can do.

This need only be a couple of sentences to introduce you as a candidate. However, if you carefully cherrypick your top achievements, skills and any extra information tailored to the job you’re applying for, you will be able to tempt the recruiter into finding out more about you as a candidate. The objective needs to be the hook that will be supported by the following sections.

Work experience

Your work experience section is what a potential employer will be most interested in reading. Therefore you should endeavor to display as much detail as possible without overloading the reader with information. You should also use this part of the resume to tell a story of how you’ve progressed in your career so far. In order to do this, list each previous job you held with the following aspects:

  • The name of the company that employed you
  • Your position title
  • The dates you were employed between
  • All the key responsibilities and duties you undertook

With each job description you write, you will need to quantify your experiences as much as possible. Explicitly state the key achievements and goals you accomplished during your time with a previous employer. This could be how many shifts you did, how you improved customer satisfaction in the hotel or any key issues you resolved. Additionally, ensure you are as specific as possible when describing the software or programs you used to achieve success.

Skills

Working as a concierge requires a lot of different abilities and you will need to include as many of these as possible. It’s not only the practical skills that will count in your favor here, but it’s also your personal social skills that will also make the difference. Naturally, as a concierge is a people facing position, you should include plenty of examples of why you’re a good fit for the role on offer. To create a well-balanced skills section on your resume you should include as many hard and soft skills as possible:

Hard skills:

  • Microsoft office
  • Booking software
  • Hospitality
  • Marketing
  • Public relations
  • Telephone skills
  • Conflict resolution
  • Event planning
  • Local Knowledge

Soft skills:

  • Interpersonal skills
  • Communication
  • Flexibility
  • Multi-tasking
  • Quick thinking
  • Friendly persona
  • Dependability
  • Patience

Education

It’s not essential to have a university education to be a concierge. It’s perfectly possible to work effectively in this role with only a high school diploma. However, if you hold a degree in an appropriate subject this will offer you a bigger advantage. A degree in one or more of the following could make a big difference on your resume:

  • Marketing
  • Travel and tourism
  • Management
  • Hospitality
  • Public relations

Concierge Resume Vocabulary & Writing Tips

Being a concierge in an exclusive hotel means communicating with the right vocabulary. This is something hiring managers will want to see on your document, so it’s essential that you describe your professional experience and skills with the correct keywords.

This is especially important in the modern world as a lot of resumes are submitted electronically and will most likely be required to pass through applicant tracking software (ATS). This will penalize you if you do not use the right amount of key phrases, therefore make sure to get a good amount of industry-specific terms on your resume.

Words to Use

  • Front desk
  • Security
  • Dining options
  • Local knowledge
  • Guest requests
  • Courtesy
  • Conflict resolution
  • Security
  • Directions
  • Hotel features
  • Event schedule
  • Guest relations
  • Entertainment
  • Tours
  • Referrals
  • Business services

Action Verbs

  • Book
  • Call
  • Reserve
  • Organize
  • Coordinate
  • Assist
  • Schedule
  • Accomodate
  • Direct
  • Conduct
  • Recommend
  • Receive
  • Arrange
  • Greet
  • Answer
  • Plan

Resume Samples

1. Candidate seeking 5 star hotel concierge

Dedicated and professional concierge experienced in providing quality experiences for guests and maintaining a calm and professional manner in all circumstances.

  • Greeted and provided expert local guidance for guests from overseas and out of town
  • Created fluid communication for all specific guest needs between departments and fellow hotel staff
  • Assisted guests with itinerary planning and organizing essential services
  • Ensured that all hotel policy and the highest standards were adhered to at all times
Create your concierge resume
  • 6 yearsexperience
  • BAHospitality Management
  • Fluent inChinese and Spanish
  • Certifiedconcierge

2. Candidate seeking concierge role

Polite and friendly hotel concierge with a drive to provide the best experience for guests and a proven record of improving client satisfaction standards.

  • Assisted guests with difficulties and provided excellent conflict resolution
  • Worked closely with the security team to manage hotel safety and avoid risk
  • Answered all calls in a polite and courteous manner
  • Offered expert local knowledge and advice on fine dining and tours
Create your concierge resume
  • 3 yearsexperience
  • HSDiploma
  • Certificate inTravel and tourism
  • Fluent inFrench