911 Operator Resume Examples

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Professional Resume Samples for a 911 Operator

911 Operator Resume Tips and Ideas

911 operators are often the unsung heroes in the case of an emergency. Thanks to your expertise, first responders are able to avert injuries, property destruction, and even deaths.

Different positions (Dispatcher I, II, and III, which is a supervisory level) may have different roles and responsibilities. Your 911 operator resume should demonstrate your ability to carry out the following tasks:

  • Translate information into the necessary and accurate codes’
  • Assign priority levels of each call and enter data into a computer-aided dispatch system for radio dispatch to first responders
  • Ask questions to provide clarity on the caller’s emergency to redirect them to a relevant agency, dispatch emergency services, or resolve problems
  • Ask vital questions and offer pre-arrival instructions in case of a medical emergency
  • Respond to all calls, both emergent and non-emergent

As a 911 operator, your resume must also indicate general knowledge in areas like telecommunication, customer service, security, and the geographical markers and boundaries in the jurisdiction you intend to work in. If you believe you possess these qualities and are capable of handling the challenges of the job, you need to write a professional 911 operator resume to impress the hiring committee. You can use our resume generators to help you design a resume in minutes.

Top Tips

Format
  • Reverse chronological.
  • You can use online resume templates to avail more information on the chronological resume format
Design
  • Neat resume design
  • Margins and white space
  • Resume fonts types and size
  • Subheadings and bullets
  • Columns
  • Appealing resume layout
Photo

No

Sections

    Required

  • Contact information
  • Resume professional summary
  • Work history
  • Education background
  • Additional skills and certifications

    Optional

  • Volunteer work
  • Hobbies and interests
  • Foreign languages
  • References
Resume Length

1 page

Format

The reverse-chronological resume format is the best option for a professional 911 operator’s resume. This resume format is preferred because it highlights your work experience section, which will prove to your recruiters your capacity to get the job done. This resume format is also universally accepted by HR professionals. In this format, you will start with your resume summary statement, your work experience (in chronological order), then your education and any relevant additional skills.

Design

Your resume design is an important aspect of an effective resume. Even though you have a high level of expertise, a haphazard and messy resume design will ruin your chances of getting the position. An excellent resume is well-structured, legible, and appealing. Typos show a lack of keenness, so keep reading through your work as you type.

First, you want to increase the quantity of white space in your resume to make it easy on the recruiters’ eyes. Use a margin and be sure to keep excessive formatting at bay.

You can use a formal resume format, like Arial, Cambria, or Calibri throughout your document in a legible size (pt 11-13). Stick to one resume font for consistency.

Using subtitles will make your resume easier to skim, and will guide your recruiter to the information they are most interested in. Use some dark background color to make your resume less bland. Finally, save your resume as a PDF to conserve its delicate layout across all devices.

Photo

A photo is not required on a resume. Hiring managers will be much more interested in seeing if you have relevant experience for the role or the right skills to excel. Additionally, wary recruiters may not want to show favor to a resume with a photo because US law is very strict on racial, gender bias in the recruitment process. Using a photo may, in fact, hurt your chances in the process.

Sections of a Resume

Resume sections help you to present your professional attributes and abilities in a format that is agreed upon by HR professionals. These sections are also an opportunity for you to write all your glowing career attributes, so use them effectively to prove your competence. Your resume should have these sections specifically for a 911 dispatcher:

  • Resume header (your name or profession): place the header at the top left or center of your document to ensure that your resume is not mixed up with others. You can use large, bold font to make it stand out.
  • Contact information: include your work contacts (email, mailing address, and phone number) for the panel to contact you. You can include a LinkedIn profile. Also include your city, state, and zip code.
  • Resume professional summary: 
  • Work history
  • Academic background
  • Additional skills and certifications: any extra courses and competencies that you possess and are relevant to the position

Your volunteer experience and internships can serve as work experience if you just left training and have little experience. Your hobbies and interests offer an insight into your personality and can be helpful if they demonstrate additional skills relevant to the job.

Resume Length

A 911 operator resume should be one page long. Most recruiters will insist on having you submit only one page; but if you have extensive experience (over ten years) you can use two pages.

911 Operator Resume Section Headings

Objective

As a job applicant, you want to write a resume summary, which is a 3-4 line section at the beginning of the resume in which you provide a summary of your career objectives and abilities. A resume objective is used by operators with little experience and shows the kind of position they prefer. A resume summary is better for professionals with extensive experience as it shows recruiters what they will gain from hiring them. Include the title you are applying for and ensure it is easy to read.

Work experience

Look through our resume examples to help you format the work experience section accordingly. For each stint you have held in the past, start with your job title, name, city and state of the previous and period of work. Have 3-7 job description bullets, and use action verbs rather than passive verbs to describe your duties.

Skills

This section is important in adding weight to your resume. Some skills your recruiters may want to see in your resume include:

  • Emergency dispatch courses
  • CPR and full first aid certifications
  • Foreign languages
  • Soft skills like empathy, quick analytical skills, interpersonal abilities and the capacity to remain calm in a confusing and dangerous situation.
  • Ability to work without supervision in a stressful environment

911 Operator Resume Vocabulary & Writing Tips

Using action verbs has been proven to make resumes more effective and compelling. The right vocabulary will also make each section stand out more clearly. Use these action verbs and vocabulary specifically selected for your 911 operator resume:

Words to Use

  • Dispatch codes
  • Emergency medical services
  • Customer service
  • Jurisdiction
  • First responders
  • Safety procedures
  • disaster response plans
  • judgment
  • CPR
  • First aid
  • Missing persons
  • Computer aided dispatch system
  • runaways
  • Police/fire departments
  • confidentiality
  • NCIC database

Action Verbs

  • Dispatch
  • Collaborate
  • Encourage
  • listen
  • manage
  • maintain
  • supervise
  • Train
  • guide
  • respond
  • Collect
  • revise
  • facilitate
  • account
  • initiate
  • ensure

Resume Samples

Candidate seeking 911 dispatcher job

Able and reliable 911 dispatcher with 2 years of experience in the fast-paced 911 dispatch center environment. Are well versed with the procedures and policies as well as the geographical terrain of Miami Beach, and can effectively multi-task and maintain a reassuring demeanor while communicating with callers and first responders.

  • Maintained the confidentiality of sensitive caller data
  • Carried out data entry from paper records to the NCIC database
  • Assisted in the dispatch of fire, police, and paramedics throughout Miami beach
  • Obtained caller information, reported the problem, then input the details into the computer-aided dispatching system
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  • Experience2 years
  • EducationHigh school diploma
  • CertificationsEmergency course training

Candidate seeking 911 dispatcher supervisory position

Empathetic 911 dispatcher with over ten years experience in the workforce and a proven track record in offering the best possible services to persons in dire need of assistance. Able to take control of overwhelming situations and have won the Miami Dispatcher of the Year award four times in a row

  • Oversaw the revision of the training manual to make a more comprehensive 6-month training program
  • Supervised the application of a modern security and alerting system worth over $2 billion.
  • Oversaw the handling of records pertaining to protection orders, missing persons, and runaway juveniles.
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  • Experience10 years
  • EducationDiploma in criminology
  • CertificationsFirst aid and CPR certified